This page covers signing in and deleting your account.
How to reach us
Email us with any question about the app. Include your name and, if you know it, your NDCA number.
Signing in
The app opens on a screen headed Let's find you, which asks for two things: your mobile number and your last name. Under them it says: "Sign in with the mobile number on your NDCA member record." That one screen covers signing in and renewing; the button under it, Create a new account, starts a new membership.
Tap Continue. If exactly one current member holds that mobile number and your last name matches that record, the app sends a six-digit code by text message to that number. The next screen, Check your texts, is where you type the code in. Enter it to sign in. If that number is on file for a member under 18, nobody is signed in: the next screen, For members under 18, says the number is on file for a member under 18 and offers the parent two ways in. The first, I don't have my own NDCA membership: make a parent account, starts a parent account. A parent account needs a mobile number of its own, so if the number typed there is still on the child's record, the join says, after the code: "This number is on your child's record, so it cannot be the number on a parent account. Enter a mobile number of your own. If this is your only number, email NDCA app support at support@ndca.app and we will help." The second, I have my OWN NDCA membership: sign in as me, goes back to the first screen with both fields emptied, and that screen then says: "Use your own mobile number and your own last name, not your child's."
If the number is not on a current membership, or more than one member shares it, or the last name does not match, the app does not send a code. It opens a screen headed We could not find you, which says: "We could not find a member with that mobile number and last name." A box under that line asks "Already a member, and this number is shared or not on your record?" and says "Tap 'Use the email on my record instead' and we will email you a link to put your own mobile number on your record. If that does not work, email support@ndca.app with your full name, your NDCA number if you know it, and your own mobile number." Under that is a Use the email on my record instead button, then an Email NDCA app support button, then "Or use your own mobile number." Under the box it says "Otherwise, check the spelling of your last name and try again. Try any other last name you have used with NDCA (for example a former last name). New to the NDCA? Create a new account below." and then "Been a member before but we can't find you? You can create a new account with your OWN mobile and your OWN email, and we will link your old record afterwards." Under that, Try again takes you back to the first screen with your number and last name still filled in, so you can correct them, and Create a new account starts a new membership. The app finds your membership by your mobile number, and signs you in only with a number that no other member holds.
The code does not arrive
Sign-in codes are sent by text message, not email, so there is no spam folder to check. Try these steps in order.
- Wait a minute. Text delivery can take time.
- Tap Send it again. The screen tells you which code to use: "We sent a new code. Only the newest code works." or, if your last code is under a minute old, "Your last code is less than a minute old and still works. Use that one." If a code does not match after that, the screen says "That code did not match. Use the newest text we sent."
- Check the number you typed, using Use a different number to go back and correct it.
- If the app cannot send a text at all, it says "We couldn't send your code." Try again in a few minutes.
Your number is shared, or is not the one on file
Many records from the old system carry a parent's phone, a studio's line, or an old number. The app does not guess between people who share a number, so it cannot open your existing record from a shared or outdated one. Two things can happen:
- If the number is not on any current record, Create a new account asks for your email after the code. That screen says "Been a member before? If the app couldn't find you, you can still create a new account here with your own mobile and email; we will link your old record. New to the NDCA? Use your own personal email, not a studio's or a family member's." If the email you typed is already on an NDCA record, the email box is marked and the app says "This email is already on another member's record. Please use your own personal email. If this record is yours, tap 'Use the email on my record instead'." Under that is the Use the email on my record instead button, and then "New to the NDCA? Enter your own personal email above." Above the Continue button it says "Please fix the email address above." If that email is yours, tap the button: the app emails a link to it, and confirming it puts your mobile number on that record. Otherwise type your own email in the box and continue, and if you have been a member before, we will link your old record.
- If the number is already on another member's record (a parent's, a partner's, a studio's), the app will not register it a second time. After you type the code texted to it, Create a new account says so. For a number that one member holds: "This mobile number already has an NDCA record. Sign in from the start screen with your mobile number and last name." For a number that more than one member holds, the screen says "This number is already on an NDCA record, often a family or studio phone." If you are already a member, tap Use the email on my record instead, or tap Email NDCA app support, or write to support@ndca.app, and we will put your own mobile number on your record so that you can sign in from the first screen. Under "New to the NDCA?" the screen says "Been a member before but we can't find you? You can create a new account with your OWN mobile and your OWN email, and we will link your old record afterwards." To create a new account, tap Create a new account with my own number.
Create a new account says you are already registered
If Create a new account answers "This contact is already on file, so it cannot start a second account. Email NDCA app support at support@ndca.app to fix your record.", you are already on an NDCA record. Tap Email NDCA app support, or write to support@ndca.app, and we will correct your record so that you can sign in from the first screen. Been a member before but we can't find you? You can create a new account with your OWN mobile and your OWN email, and we will link your old record afterwards.
You have never been an NDCA member
At the bottom of the first screen, under Never been an NDCA member?, tap Create a new account. That starts a new membership rather than looking for an existing one.
Creating an account starts with your mobile number. The app texts a six-digit code to it; type the code on the Check your texts screen, then your name and email on the Your email screen, and then fill in your details. Nothing is created until the correct code is entered, and you will not be asked to confirm your number again. If the app answers "Please update the app to finish joining.", you have a version from before this first step: update the app (on the web, reload the page), then join again.
Creating an account asks you to confirm that you are 18 or older. Membership through the app is for adults. If you are under 18, a parent or legal guardian registers you as a minor competitor from their own account.
Deleting your account
You can delete your account from inside the app. No email, approval or waiting period is required.
You can also do this in any web browser at https://ndca.app: sign in, open Profile, and use Delete Account. If you cannot sign in, email support@ndca.app and we will help you sign in so you can delete it.
Open the Profile tab and scroll to the bottom, where Delete Account sits just below Sign Out.
If you have not finished confirming and signing your membership yet, you will not have reached the Profile tab. The same Delete Account control is at the bottom of the screen you are on, in the block headed Not ready to do this? It opens the same flow.
Deleting takes two steps. First the app shows you exactly what is deleted and exactly what is kept. Then it asks you to confirm it is really you: a six-digit code sent to the mobile number or email address on your record, unless you confirmed who you are within the last ten minutes. Nothing is deleted until that confirmation, and you can cancel at either step.
What deletion removes
- Your sign-in. If you sign in again later with the mobile number on your membership record, you get a new sign-in for the same membership.
- Being signed in on your devices. You are signed out on this phone and on every other device at once.
- Your email address as a sign-in. The address itself stays on your membership record.
- The competitions you had marked yourself as attending.
- The link between you and the record of how the app was used. Those usage records are kept as counts, but the connection to your membership record is removed and the device label on them is replaced, so they can no longer be traced back to you. One narrow exception: a usage report already leaving the app at the instant of deletion can arrive after it and keep its link.
What deletion does not remove
Your membership is with NDCA, not with this app. Deleting your sign-in does not cancel your membership, does not refund it, and does not release your member number. These records stay on file:
- Your membership record and member number. Your name, any date of birth on your record, email address, phone number and any mailing address on your record, along with your member number and your membership history.
- Signed license applications. A signed application is a legal record and is retained as signed agreements are.
- Payments and refunds. These are financial records NDCA is required to keep.
- Competition results and rankings. Results are published competition history and belong to the events that produced them.
- What you agreed to, and when. The record of the consents you gave, and the dated log of changes to your record, including the network address, device description and internal request identifier recorded when you signed in or signed something. They show that each step was done properly, including the deletion itself.
- How the app was used. Counts of which screens were opened are kept so NDCA can see how the app is working, but the link between those counts and your membership record is removed and the device label on them is replaced, so they can no longer be traced back to you. One narrow exception: a usage report already leaving the app at the instant of deletion can arrive after it and keep its link.
- Children you registered. Their membership, member number and paid season are theirs and are untouched.
The same list, with the reasons behind it, is in section 7 of the Privacy Policy. To cancel the membership itself, email support@ndca.app. Cancellation is decided by NDCA, not by the app.
For anything else, email support@ndca.app.